Referring to your e-mail message dated July 11, 2012,
Elite card status match has been provided and your membership has been updated as '' Elite Card '' level.
We would like to be honoured to see you as an Elite member for your future flights by Turkish Airlines.
Dear Ola Brandborn,
Please be informed your membership card is not equivalent to emerald so we can't evaluate positive your request, thank you for your understanding.
Therefore we are sorry that we are unable to meet your demand positively.
Kind Regards,
TURKISH AIRLINES INC.
CUSTOMER RELATIONS MANAGEMENT
Jag fick samma, det är bara att ignorera och försöka på nytt.Jag fick följande svar:
Dear XX,
Please be informed that according to Miles&Smiles program rules, miles are not transferable between Star Alliance partner airlines' frequent flyer program accounts and cannot be combined in one single account.
Thank you for choosing Turkish Airlines on your flights.
Kind Regards,
Har de missupfattat och därmed är det bara att göra nytt försök?
Dear Ola Brandborn,
Please be informed that only Star Alliance Gold, Skyteam Elite Plus and Oneworld Emerald members have an opportunity for Status Match and your membership status is Sapphire so we are sorry that we are unable to meet your demand positively.Thank you for your understanding.
Kind Regards,
TURKISH AIRLINES INC.
CUSTOMER RELATIONS MANAGEMENT