My first First!

Diskussion i 'British Airways, Executive Club' startad av erhel, 17 Februari 2012.

  1. erhel

    erhel Medlem

    Sverige Sverige
    Som jag skrev i den andra tråden om British Airways customer service är det alltså dags för min första First. Kan inte låta bli att fråga er med lite mer erfarenhet av First om vilka säten ni skulle ta på en 744 för ett par. I princip allt är fritt än så länge.

    har ni några andra tips för att maximera upplevelsen?
  2. Jag tycker Concorde är en bättre guide, med flera resor. Jag har "bara" varit 2 gånger i British Airways F. Men några tips har jag:
    1. Man kan sitta på 1A och 1K. Dom är inte ihop, men det går att samtala. Beror på hur mycket du vill prata med din bättre halva under resan :rolleyes:
    2. Alternativt, 4E-F blir bra. Då är ni inte i rygg med "Galley"
    3. Om det går, boka en Cabana (hur lång tid har i på LHR?)
    4. Käka nåt i Concorde Room
    5. Boka behandling på Spa
    6. Prova Concorde Dining Room i ankomst loungen om ni hinner på vägen hem
    7. Boka ett "Inffinity Bath" på vägen hem i ankomst loungen om ni hinner
    8. Ha plats i väskan till den sköna PJ (som nu används flitigt hemma i kylan)

    Annars är det en herre på forum som har skrivit följande som är en överlägsen bra guide till British Airways First upplevelsen:

    The advice below relates specifically to LHR T5 departures; some longhaul (SYD, BKK, SIN) depart LHR T3, so no Concorde Room is available there.

    some key points:

    Have your driver drop you off at the far end of T5 to avoid a long walk inside the terminal.

    Ensure you use the First check in area (at the South End of Terminal 5), ensuring you request First bag tags both for your checked bags and a few spare tags for your hand luggage.

    Head back towards South Security and select the Fast Track security line to expedite your passage through the x-rays.

    After completing security at T5, turn right and speak to the Lounge Dragon at the pedestal guarding the White Door into the Concorde Room; your First boarding pass (or sameday inbound First boarding pass) will grant you access. This will avoid a very long walk!

    After entering the Concorde Room, go immediately to the Elemis Spa and book a treatment. If Elemis T5A is fully booked, and only if your flight is departing from T5B, ask them to call and see if they have any space in that second Elemis Spa; once over at T5B you will not have time to return to T5A before you depart. DO NOT remove your underwear for treatments!

    WiFi is available, and free, but you will need a password, which is usually displayed within the lounge, or ask any of the attendants. The current password is also available on British Airways's iPhone app.

    You should note you have access to the Quintessentially Concierge Service 14 days either side of a First booking.

    If you have time enjoy a pre-flight Shower, and ensure you ask for any nice freebie Elemis products on offer after your shower/treatment. The gurgling is normal!

    If you have a long wait for a flight, consider calling YouFirst, the British Airways First dedicated telephone line in advance of your flight and booking one of the three "Cabanas" as somewhere more private to relax before you fly. You can see what this is on youtube - be not afraid, the burping drains are perfectly normal!!

    If you have time, make full use of the 4 available lounges in T5A: Galleries x2/Galleries First Lounge/Concorde Room in T5 – with an F ticket you have carte blanche on access! It is not advised to sample the third Galleries lounge (situated in T5B) unless it is certain your flight is departing from that Concourse, as getting back to T5A through security can be time-consuming.

    If you end up in T5C you can get a voucher for refreshments at the coffee stations there by showing your BP.

    If it's breakfast time, enjoy a Bacon Butty in the Lounge. If you are there in the afternoon, try the traditional British Afternoon Tea (instead or as well )!

    The lounge attendants can bring you champagne, or you can sidle up to the bar to be served; there is usually a choice of two or three vintage champagnes, one of which is normally rose. Do not tip. Ever.

    Enjoy table service pre-flight dining at the restaurant all day long, the Burger is particularly recommended, as is the Eggs Benedict.

    Check out the chairs in the Boardroom; these are genuine Concorde chairs upholstered in Connolly leather. And I'm not talking Billy Connolly, for the avoidance of doubt!

    If you are interested in Art, check out the unique British Airways-commissioned pieces available in T5; it not called "Galleries" for nothing.

    In the Concorde Room, above the artificial fireplace, is the excellent animated British Airways Coat of Arms "Pegasus & The Winged Horse" . It is also worth checking out "All the Time in the World" and "The Cloud" made of announcer board circles in the Lounge Lobby area; there's even a Damien Hirst in the Galleries First - see if you can locate it!

    If you would like to go shopping, you can drop your bags with the person manning the Concorde left luggage area; they will be safe there. Remember your Boarding Pass for ease of re-admission!

    If you have a specific high-end item (e.g. a Rolex) in mind, you can telephone the store direct, in advance and request an item be available. It is against the law to "pre-order" items into a Duty Free area, and shops cannot hold merchandise for a specific customer. But it cannot hurt to let them know what you are planning on purchasing. Staff can sometimes bring a range of options to the Concorde Room from which to choose. Don't forget your BAA Worldpoints loyalty card and BAA discount vouchers if making large purchases!

    Get to the Gate reasonably early and use Priority Boarding. This is usually indicated by a sign at T5, but if there's no priority apparent, just head to the queue and have your boarding pass prominently displayed; having the First tags on your hand luggage helps here too.

    You will be escorted to your seat by a crewmember. Rest up in your seat and enjoy the pre-flight drinkies.

    HMRC (Customs) regulations prevent staff offering you anything except drinks on which Duty (tax) has been pre-paid which is why you are normally offered only water, champagne, OJ or a Buck's Fizz/Mimosa. It is against the agreed regulations for cabin crew to open the bar for other alcoholic items (such as G&T) and could get both British Airways and the cabin crew member into hot water, and lead to a significant (hundreds of pounds per flight and a serious fine which could total hundreds of thousands of pounds) additional tax bill for British Airways. So if the initial offering isn't to your liking, as for something else to be delivered immediately after take off to avoid embarrassment.

    Your amenity kit (known as a BAg) will normally be given out before take off, along with slippers and your Pyjamas. The PJs are usually enormous, but do shrink quite a bit if washed! You can read more about the BAg at D R Harris London Pharmacy but note that many of the items are now provided by REN once again.

    Make sure you get the PJs even on a day flight - keep room in your carry on bag for the BAg, slippers and PJs; they are bulky!

    Immediately ask for a DVD from the selection (if your plane doesn’t have AVOD) to get ‘first dibs’ on what you want. Some have iPads now, instead.

    Don’t be afraid to (discreetly) tell the crew it’s your first First if it really is – invariably they will spoil you rotten if you get a good crew!

    Assuming you’re on a 747, and your a chap, do visit the loo for the window-while-peeing experience, though best to wait until airborne to avoid indecent exposure charges (!)

    Consider using your buddy seat to dine opposite each other if travelling as a pair.

    It's "Dine When You Choose" so don't feel you have to eat immediately, especially if you have already had a snack on the ground.

    On current menus ex-LHR, the ‘Catch of the Day’ is invariably excellent

    Keep room for some Pudding Wine; this is only available in F, and is delish!

    If you have an "Old First" aircraft, you will need an Empower adapter to power your laptop; new First has UK/US plug sockets.

    The noise cancelling headphones should be left on board the aircraft!

    When you're ready to retire for the evening, as the cabin crew member (never flight attendant!) to make up your bed, while you change into your PJs.

    If coming in to LHR make sure you make use of the Arrivals Lounge. You will need your Boarding Pass, so keep hold of it. Breakfast, shower and Elemis Spa treatments (note the Arrivals lounge closes at 2pm with breakfast disappearing from about midday). First passengers can eat in the table service Concorde Dining Room - Eggs Benedict again, but no champers as this lounge is dry.

    You can request an "infinity bath" which the staff will draw for you (it is huge and takes several minutes (10-15) to fill up fully with T5's environmentally focussed plumbing.

    It's tempting to get home after a long flight, but given your hot water might be off, and the fact you can mess up the bathroom in the lounge rather than causing a tsunami at home, it can be a wise choice to delay your driver by 90 mins and enjoy what's on offer. Plan ahead to have your toiletries - and a change of clothes - to hand, though!

    And finally, a little perspective - don't expect too much; it's ‘only’ a seat in an aircraft and cannot deliver the Earth (well, hopefully not ), with the right mindset you should leave very satisfied indeed
    Last edited: 17 Februari 2012
    5 personer gillar detta.
  3. johannesa

    johannesa Medlem

    United Kingdom United Kingdom
    My first First

    Lyckades precis uppgradera min hemresa Los Angeles-London, för poäng. BA268 nu på fredag. Blir min första First. Vad kan jag förvänta mig?

    2 personer gillar detta.
  4. 1 person likes this.
  5. johannesa

    johannesa Medlem

    United Kingdom United Kingdom
    Alltså, jag har ju läst guiden här på BC och ett antal trip reports så jag har ju ett hum men är det nåt särskilt jag ska tänka på? Får man använda Concorde-rum på Heathrow vid transfer till Stockholm t.ex. Hur stor är chansen till nya First från LA? Visst finns det en första klass-lounge i LA?
  6. Concorde

    Concorde Founding Member

    The World
    Sverige Sverige
    Du har access till Concorde Room på Heathrow som inkommande på en First sektor. Du kan t.o.m. ringa till You First och boka en Cabana om du vill. Rekommenderas, skönt att duscha och koppla av en stund efter en relativt lång flight.
    Oddsen för nya First är goda mellan London och LA då det är en rutt som flygs med Hi-J (70 Club säten) där nästan alla plan numera är konverterade.
    Det finns en första klass lounge i LA, men den är en delad OneWorld lounge. Den håller relativt god standard.
    2 personer gillar detta.

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