Nu fick jag svar från dem. Även detta känns "autogenererat" och de förklarar fortfarande inte vad som faktiskt är orsaken till förseningen?
Dear customer,
First of we would like to apologize for any inconveniences caused.
In reference to the details that you have indicated, we would like to apologize for not having been able to avoid this situation.
Please understand the limitations we find ourselves in due to factors that are completely alien to our company which affect the air traffic and have a negative impact on our working system, resulting in obligatory schedule changes against our will.
In the Regulation 261/2004 of the European Council it is stipulated that the airlines do not have to pay compensations when the cancellation/schedule change is caused by extraordinary circumstances that could not have been avoided even if all the right measures had been taken.
Examples of such extraordinary circumstances are: political instability, bad weather conditions, security problems, technical problems affecting the aircraft, strikes and other employment disputes that affect the operations of an aerial transporter is about to carry out a flight.
For the reasons indicted above, we have to inform you that we can not resolve your claim to your satisfaction.
Vad säger ni, ska jag ytterligare en gång försöka få dem att berätta vad orsaken till förseningen beror på? Eller ska jag ta det vidare till danska motsvarigheten till ARN?
EDIT:
Vuelings andra flyg den dagen som skulle avgå 17.30, avgick i tid och anlände alltså tidigare än oss på det försenade planet. Tycker det säger en del om Vueling.
/BaronS