SQ kundtjänst har nig att bita i...
Då de inatt cancellerade massor av flighter till och Europa. Där rök min SQ First i maj...
Singapore Airlines Services to Europe
The Singapore authorities have taken the following steps to limit the risk of community spread of Covid-19 in the country.
• From 2359 hours on 15 March 2020, all new visitors who have travelled to France, Germany, Italy and Spain within the last 14 days will not be allowed to enter or transit through Singapore.
• Returning citizens, residents and long-term visit pass holders (including work passes and permits, student pass, dependent’s pass) who have travelled to France, Germany, Italy and Spain within the last 14 days will be allowed entry into Singapore. However, they will be issued with a 14-day Stay-At-Home Notice (SHN).
• Long-term passholders will also require a letter from Singapore’s Ministry of Manpower (MOM), applied for by their employer, before being allowed entry. Employers can apply
here for the MOM letter.
Adjustments to Singapore Airlines Flights to Europe
Milan
• SQ356/355 has been suspended from 8 March to 31 May 2020.
• SQ378/377 has been suspended from 7 March to 30 May 2020.
Rome
• SQ366/365 will be suspended from 14 March to 31 May 2020.
Barcelona
• SQ388/387 will be suspended from 16 March to 31 May 2020.
Paris
• SQ336/335 will be suspended from 16 March to 31 May 2020.
• SQ334/333 will be suspended from 16 March to 28 March.
Dusseldorf
• SQ338/337 will be suspended from 17 March to 30 May 2020.
Munich
• SQ328/327 will be suspended from 17 March to 31 May 2020.
Frankfurt
• SQ326/325 will be suspended from 16 March to 31 May 2020.
• SQ26/25 will be suspended from 17 March to 31 May 2020.
Other flights to Europe
• There are currently no changes to other SIA flights to Europe, apart from those that have been previously announced as part of the ongoing adjustments to our network that can be found
here.
• Customers will be notified if their flights have been cancelled. Customers should check our website for the latest information on their flights.
Ticket Waivers for Flights to Denmark, France, Germany, Italy and Spain
• Singapore Airlines will waive all cancellation and change fees for customers with tickets issued on or before 13 March 2020, for travel to and from Denmark, France, Germany, Italy and Spain from 10 March 2020 to 31 May 2020. For rebooked travel, the new travel date must commence on or before 31 August 2020.
• Passengers who booked their tickets through a travel agency are encouraged to contact their agent for assistance.
• Passengers in Europe who booked their tickets on the Singapore Airlines website can contact the customer service agents in their respective countries:
Denmark -
cph_reservations@singaporeair.com.sg
Italy –
it_feedback@singaporeair.com.sg
Germany –
de_feedback@singaporeair.com.sg
France –
par_reservations@singaporeair.com.sg
Spain –
es_feedback@singaporeair.com.sg
• Customers may also contact our Singapore reservations team at +65-6223-8888 or by filling in their details and requests in an online form via this link:
Assistance Request due to COVID-19 Outbreak
• Due to the high volume of request, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.
• Travel agents who require assistance are encouraged to contact the Singapore Airlines sales office directly.
First posted on 13 March 2020 at 2130hrs (GMT +8)
Last updated on 14 March 2020 at 1445hrs (GMT +8)