Nemo
Medlem
@pep Jag gör ett försök.
Som jag förstår dig har (hade) du en giltig flygbiljett på Qatar, utställd av Air Maroc, förmedlad via Supersaver.dk. Resan är med ett icke-eu-bolag till/från icke-eu-flygplatser, så då är det bäst att titta på de avtalsvillkor som finns.
"Ticket
means a valid document that establishes the right to carriage, in the form of an "individual or group travel voucher", which may be completed by a Baggage Check or an identification form for Checked Baggage, or by equivalent means in a dematerialised form, including electronic, that is issued or authorised by the Air Carrier or its Authorised Agent *. The Ticket evidences the Contract of Carriage, includes the Flight Coupons, the Passenger Coupons, notices to passengers and incorporates these General Conditions of Carriage." Air Maroc (länk se nedan)
Nu har din flygbiljett blivit inställd, och då ska du enligt Konsumenteuropa (och SuperSaver.dk) vända dig till flygbolaget (inte resebyrån). Länkar, se nedan
Du har en flygbiljett och flygbolaget kan inte avboka den utan din tillåtelse.
"Article IX - Schedules, Delays, Cancellation of flights
2. Cancellation, Rerouting, Delays
The Carrier must, in agreement with the Passenger:
(a) Carry the Passenger on the next flight with an available seat, without surcharge and, where applicable, extend the Ticket validity commensurately, or
(b) Reroute the Passenger to the destination shown on the Ticket within a reasonable time, in whole or in part on the Carrier ́s own flights or those of another Carrier, or by any other means of carriage agreed on with the Passenger. If the fare and charges for the new routing are lower than the refund value of the Ticket, in whole or in part, the difference will be refunded to the Passenger, or
(c) Refund the Ticket, in accordance with Article X/2, below." Air Maroc, länk se nedan
Qatar kan heller inte avboka dig utan stöd i sina villkor.
"1. Right to Refuse Carriage
We may refuse carriage of a Passenger or a Passenger’s Baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
1.1 Such action is necessary in order to comply with any applicable law, regulations or orders of any state or country to be flown, from, into or over; or
1.2 Your conduct, age or mental or physical state, including your impairment from alcohol or drugs is such as to:
(A) Require special assistance from us; or
(B) Cause discomfort or make yourself objectionable to other passengers; or
(C) Involve any hazard or risk to yourself or to other persons or to property; or
1.3 Such action is necessary because you have failed to observe our instructions; or
1.4 You have refused to submit to a security check; or
1.5 The applicable fare or any charges or taxes payable have not been paid, or credit arrangements agreed between us and you (or the person paying for the Ticket) have not been complied with; or
1.6 You do not appear to be properly documented;
1.7 You may seek to enter a country through which you are in transit; or
1.8 You may destroy or otherwise dispose of your documentation during flight; or
1.9 You will not surrender a travel document to be held by the flight crew against receipt, when so requested by us; or
1.10 The Ticket presented by you:
(A) Has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its authorised agent; or
(B) Has been reported as being lost or stolen; or
(C) Is a counterfeit Ticket; or
(D) Any Flight Coupon has been altered by anyone other than us or another Carrier or our respective authorised agents, or has been mutilated and we reserve the right to retain such Ticket; or
1.11 As the person presenting the Ticket you cannot prove that you are the person named in the “NAME OF PASSENGER” box in the Ticket and we reserve the right to retain such Ticket." Qatar conditions of carriage, länk se nedan
Frågar vi Google finns det flera fall där Qatar ändå har låtit passagerare med "error fare" få använda flygbiljetten. Länkar, se nedan
Sammanfattningsvis: Be att Air Maroc skriver exakt på vilka avtalsvillkor som de har cancellerat biljetten, och kräv att Air Maroc ser till att du får flyga på motsvarande villkor. Kan likaså vara bra att kontakta Qatar Airways med motsvarande fråga och krav.
Som jag förstår dig har (hade) du en giltig flygbiljett på Qatar, utställd av Air Maroc, förmedlad via Supersaver.dk. Resan är med ett icke-eu-bolag till/från icke-eu-flygplatser, så då är det bäst att titta på de avtalsvillkor som finns.
"Ticket
means a valid document that establishes the right to carriage, in the form of an "individual or group travel voucher", which may be completed by a Baggage Check or an identification form for Checked Baggage, or by equivalent means in a dematerialised form, including electronic, that is issued or authorised by the Air Carrier or its Authorised Agent *. The Ticket evidences the Contract of Carriage, includes the Flight Coupons, the Passenger Coupons, notices to passengers and incorporates these General Conditions of Carriage." Air Maroc (länk se nedan)
Nu har din flygbiljett blivit inställd, och då ska du enligt Konsumenteuropa (och SuperSaver.dk) vända dig till flygbolaget (inte resebyrån). Länkar, se nedan
Du har en flygbiljett och flygbolaget kan inte avboka den utan din tillåtelse.
"Article IX - Schedules, Delays, Cancellation of flights
2. Cancellation, Rerouting, Delays
The Carrier must, in agreement with the Passenger:
(a) Carry the Passenger on the next flight with an available seat, without surcharge and, where applicable, extend the Ticket validity commensurately, or
(b) Reroute the Passenger to the destination shown on the Ticket within a reasonable time, in whole or in part on the Carrier ́s own flights or those of another Carrier, or by any other means of carriage agreed on with the Passenger. If the fare and charges for the new routing are lower than the refund value of the Ticket, in whole or in part, the difference will be refunded to the Passenger, or
(c) Refund the Ticket, in accordance with Article X/2, below." Air Maroc, länk se nedan
Qatar kan heller inte avboka dig utan stöd i sina villkor.
"1. Right to Refuse Carriage
We may refuse carriage of a Passenger or a Passenger’s Baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
1.1 Such action is necessary in order to comply with any applicable law, regulations or orders of any state or country to be flown, from, into or over; or
1.2 Your conduct, age or mental or physical state, including your impairment from alcohol or drugs is such as to:
(A) Require special assistance from us; or
(B) Cause discomfort or make yourself objectionable to other passengers; or
(C) Involve any hazard or risk to yourself or to other persons or to property; or
1.3 Such action is necessary because you have failed to observe our instructions; or
1.4 You have refused to submit to a security check; or
1.5 The applicable fare or any charges or taxes payable have not been paid, or credit arrangements agreed between us and you (or the person paying for the Ticket) have not been complied with; or
1.6 You do not appear to be properly documented;
1.7 You may seek to enter a country through which you are in transit; or
1.8 You may destroy or otherwise dispose of your documentation during flight; or
1.9 You will not surrender a travel document to be held by the flight crew against receipt, when so requested by us; or
1.10 The Ticket presented by you:
(A) Has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its authorised agent; or
(B) Has been reported as being lost or stolen; or
(C) Is a counterfeit Ticket; or
(D) Any Flight Coupon has been altered by anyone other than us or another Carrier or our respective authorised agents, or has been mutilated and we reserve the right to retain such Ticket; or
1.11 As the person presenting the Ticket you cannot prove that you are the person named in the “NAME OF PASSENGER” box in the Ticket and we reserve the right to retain such Ticket." Qatar conditions of carriage, länk se nedan
Frågar vi Google finns det flera fall där Qatar ändå har låtit passagerare med "error fare" få använda flygbiljetten. Länkar, se nedan
Sammanfattningsvis: Be att Air Maroc skriver exakt på vilka avtalsvillkor som de har cancellerat biljetten, och kräv att Air Maroc ser till att du får flyga på motsvarande villkor. Kan likaså vara bra att kontakta Qatar Airways med motsvarande fråga och krav.
Kod:
https://www.hallakonsument.se/tips-for-olika-kop/kopa-tjanster/resor/reseguide/det-har-ar-dina-rattigheter-vid-installt-flyg/
https://www.supersaver.dk/rejsebetingelser
https://www.royalairmaroc.com/int-en/Travel-Info/General-terms-and-conditions
https://www.qatarairways.com/en/legal/conditions-of-carriage.html
https://www.secretflying.com/posts/qatar-airways-honour-ex-vietnam-business-class-error-fare-deal/
https://onemileatatime.com/qatar-reinstating-tickets/
https://thepointsguy.com/2017/08/qatar-reinstating-error-fare/
https://www.tripadvisor.com/ShowTopic-g1-i10702-k6449344-Qatar_Airways_Cancelled_issued_eticket_without_consent-Air_Travel.html