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Har du blivit uppgraderad på Nordic Choice Hotels?

Hane

Medlem
Hotell: Clarion Sign
Bokat: Moderate
Fick: Superior
Status: Guld

Uppgraderad i appen dagen innan. Trevligt bemötande i receptionen. Överlag fint rum med utsikt men något slitet. Tyvärr lämnade även städningen övrigt att önska.
 

DanielKif

Medlem
Avalon i Göteborg
Bokat billigaste, fick jaccuzi rum.
Jaccizin nyttjas just nu
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Hotell: Comfort hotel Arlanda
Bokat: Standard Två enkelsängar + extrasäng
Fick: Superior dubbelrum (enkelsängar) + extrasäng
Status: Guld

Jag och döttrarna tog en taktisk övernattning på resan till LA. 09.50 redan på ARN, eller 06.00 från LLA (med avresa 2h tidigare från hemmet) är inte ett så svårt val.
 

guwonder

Medlem
Moderate Single bookings seem to have the worst upgrade chances for the NCC Gold and Platinum members on those accounts I access. Even on November and December 2021 nights when the hotels were not busy and there were plenty of higher category rooms available, the Malmo NCC hotels in particular have been very poor about upgrading Gold and Platinum members with "Moderate Single" bookings. The "no-upgrade" outcome has taken place on so many of the "Moderate Single" bookings this month at the Malmo hotels, that it has me thinking something is wrong with the how the hotel staff are assigning rooms.
 

intuition

Medlem
Grundproblemet med uppgraderingspolicyn är att den hanteras lokalt, utan systemstöd. Om det sedan är enskilda medarbetare som gör fel eller om lokala chefer skapar egna uppgraderingspolicy vet jag inte, men fel blir det. Nordic Choice centralt lovar en sak, hotellen gör lite som de vill.
Inconsistency is the only conscistency...
 
Moderate Single bookings seem to have the worst upgrade chances for the NCC Gold and Platinum members on those accounts I access. Even on November and December 2021 nights when the hotels were not busy and there were plenty of higher category rooms available, the Malmo NCC hotels in particular have been very poor about upgrading Gold and Platinum members with "Moderate Single" bookings. The "no-upgrade" outcome has taken place on so many of the "Moderate Single" bookings this month at the Malmo hotels, that it has me thinking something is wrong with the how the hotel staff are assigning rooms.
How do you know that hotels were not busy?

Rule nr 1: Book that category you want to stay in. The eventually upgrade is a bonus.
 

palmen

Moderator
How do you know that hotels were not busy?

Rule nr 1: Book that category you want to stay in. The eventually upgrade is a bonus.
Uppgraderingar som Platinum på Nordic Choice är en garanterad förmån, finns bättre rum när man bokar så ska man uppgraderas till det. Att det efterföljs dåligt är vi ju dock rätt medvetna om. Det handlar som sagt inte om bokningsläge vid checkin utan vid bokning.
 
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