Skrev till Air Europa och begärde att de skulle specificera exakt vad som hade inträffat för att kunna bedöma om detta var "extraordinary circumstances". Fick nu ett svar efter påtryckning via telefon eftersom de inte svarat på typ tre veckor. Fick då detta svar:
Dear Mr. Samosaguas,
We acknowledge receipt of your message, concerning our flight UX-1642 Arlanda - Madrid on July 05th, 2019. We very much regret that you were not satisfied with the comments made in our previous messages. However, based on the adduced documentation concerning your file, taking into account the allegations made in your correspondence, we herewith inform you, that we must reiterate all the comments made in our correspondence because we have not found any argument that could possibly question our initial response.
We assure you that we have taken a fair and balanced view on the matter evaluatin g all the information available to us. Hoping for your understanding that for the peviously mentioned resons all we can do is referring to our previous responses to you. We regret for not being able to give you a different feedback however assuring you our best intentions at all times, we remain with kind regards.
Yours sincerely,
Customer Relations Department
Air Europa
Ingen förklaring till varför de anser att detta är extraordinary circumstances. Kontakten med Air Europa är helt hopplös. När man ringer så får man prata med någon som i sin tur kontaktar de som jobbar med claims. Så klart så har de ingen aning om någonting.
Vad skulle ni göra i detta fall?