Har två bokningar som jag gjort på Hiltons hemsida. Fram till för ca tre veckor sedan kunde jag se bokningsdetaljerna genom att logga in på mitt konto och gå vidare till View/Edit på respektive bokning. När jag nu försker göra samma sak så får jag meddelandet
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-774-1500 for assistance".
Skickade iväg ett mail till dem och fick då nån typ av standardsvar.
Dear Mr. XX,
Thank you for your inquiry regarding reservations. We appreciate you taking the time to contact us.
I apologize for any inconvenience. Unfortunately, some reservations may not be accessible online due to the booking channel, rate confirmed, mismatch name, or modifications. For additional assistance with reservations that can not be managed online, please be sure to contact the HHonors Help Desk at 1-800-HHONORS / International Free Number (UIFN) + 800 HHILTONS / (+ 800 44 45 86 67) or send an email to hhonors@hilton.com. You may also contact the Hilton Dubai Jumeirah hotel directly by calling 971-4-399-1111.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors.
Best regards,
Nu till frågan, har någon annan upplevt samma sak att det tidigare gått att se bokningsdetaljerna och att de sedan plötsligt försvunnit?
"The reservation you are attempting to modify is not associated to this account. Please sign in to a different account or call 1-800-774-1500 for assistance".
Skickade iväg ett mail till dem och fick då nån typ av standardsvar.
Dear Mr. XX,
Thank you for your inquiry regarding reservations. We appreciate you taking the time to contact us.
I apologize for any inconvenience. Unfortunately, some reservations may not be accessible online due to the booking channel, rate confirmed, mismatch name, or modifications. For additional assistance with reservations that can not be managed online, please be sure to contact the HHonors Help Desk at 1-800-HHONORS / International Free Number (UIFN) + 800 HHILTONS / (+ 800 44 45 86 67) or send an email to hhonors@hilton.com. You may also contact the Hilton Dubai Jumeirah hotel directly by calling 971-4-399-1111.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors.
Best regards,
Nu till frågan, har någon annan upplevt samma sak att det tidigare gått att se bokningsdetaljerna och att de sedan plötsligt försvunnit?