Dear Mr. Palmen,
I wish to thank you for taking the time to tell us about your impressions of your recent journey with SWISS.
We do our utmost to make your journey a satisfying experience. I, therefore, regret all the more that on this occasion we were unsuccessful.
I am sorry the quantity of our meals offered in business class on your flights did not meet your expectations and that you perceived the on board service as being slow. I also regret that Champagne was not loaded in sufficient quantity.
Letters from our customers are the best means we have of evaluating our service, and of determining whether we are achieving the high level of performance for which we invariably strive. Hence, I have forwarded your valued feedback to my colleagues responsible for the inflight product development on our shorthaul flights.
I hope that you are able to enjoy our typical hospitality on your next flight with SWISS and for your future flights I wish you only pleasant travel experiences.
Yours sincerely
xxxxx xxxxxxxx
Agent
Customer Service
. 
