Finnair har lanserat chatbot "Finn" på Finnairs Facebook sida.

[Dr. Miles]

Finnair har lanserat chatbot "Finn" på Facebook.

(Foto: Finnair)


Man kan ställa frågor på Finnairs Facebooksida och chatbot Finn svarar på enkla frågor.

SEPTEMBER 05, 2017

Finn joins Finnair's Facebook team – Finnair launches its first chatbot powered by artificial intelligence
Finnair has launched its first artificially intelligent chatbot, Finn, on Finnair Facebook global account’s Messenger. Finn has a mission to help Finnair customers in Facebook during their Finnair journey.

Finn is constantly learning and Finnair customers have an active role in training it. Finn knows to sell flights, knows if your flight is on time, helps to calculate how much baggage can be taken on a flight, and helps to redirect the customer to the Manage My Booking page to add more services to an existing booking. Finn also answers to frequently asked questions, and if Finn cannot find answer the question, the message will be delivered to a customer service agent for further actions.

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