Efter klagomål kom följande svar nedan. Någon ersättning utlovas som synes inte, trots att en av mina medpax fick EUR200+ som
agehall mycket riktigt antyder. Kommer nog avfyra ett gnällbrev till. 8 legs kvar till Finnair Plus Gold och kommer sannolikt sniffa på Platinum nivå i år - nog borde de gulla lite med mig i alla fall?
"Dear Mr. gusten,
Thank you for your feedback.
This flight has been operated by Flybe and we will answer to your feedback on behalf of them.
According to the technical report we have received the delay of AY2633 on 23rd May was caused by sudden fault message appeared on EICAS-display (engine indicating and crew alerting system) during climb about possible bleed leak in the piping. The aircraft diverted back to Helsinki and was changed before new departure.
Airline ensures passengers' safe flight with all possible foreseeable measures that can reasonably be required. However, there are defects and circumstances that are beyond the actual control since they cannot be foreseen or prevented due to their nature or origin. I apologize for the inconvenience this cancellation caused to you. Unfortunately, no standard compensation will be paid.
In these circumstances we offer care to passengers. If you have any meal or telephone costs despite of our care, please send the original receipts and your bank details with your case reference number1-xxxxxxxxx to the address Finnair Plc, Customer Relations SL/403, 01053 Finnair, Finland.
Kind regards
Finnair Plc
Customer Relations
