Dear palmen,
We appreciate your recent message. We have adjusted our airline redemption levels to continue to offer a competitive array of redemption options. Members have the option to redeem points for room nights, merchant gift cards, and airline miles. Airline redemptions are an important part of the Club Carlson program and Club Carlson will continue to offer members the opportunity to redeem points for miles.
We apologize for any inconvenience this may have caused.
Per the Terms and Conditions of the Club Carlson Program:
All Club Carlson benefits and services are subject to availability, may vary by hotel, and are subject to change without notice.
By participating in the Program, you are expressly agreeing to be bound by the Program Rules as they are amended from time to time.
Thank you for allowing us the opportunity to assist you.
Regards,
XXX | Member Services Online Customer Care Specialist