Hej,
Bokade glatt grymt bra pris på 2 hotellrum på Priceline (men det är Booking.com) som hade rummet. Fick nu ett par dagar senare detta mail. Jag svarade att jag förväntade mig att de hedrar sin annonserade och köpta rate. Vad har jag för rättigheter?
Dear XYZ,
Thank you for choosing Booking.com and for being our shared valued guest.
It's always a pleasure in having the opportunity to assist you with your reservation.
We tried to contact you by telephone to discuss an error in the rates for your booking with Azul Beach, Gourmet All Inclusive by Karisma, but were unable to reach you.
We apologize on behalf of Booking.com and Azul Beach, Gourmet All Inclusive by Karisma for this error.
The actual rate for Azul Beach, Gourmet All Inclusive by Karisma is US$668.00 per night for double occupancy and not US$378.00 per night for double occupancy as mentioned on your reservation.
We ask for your understanding in reaching an agreement with the accommodation.
Please consider this offer, and contact us at your earliest convenience to confirm if you can accept it.
We Thank you for your understanding and we are available 24 hours a day to help reach an agreeable solution.
Thank you again for choosing Booking.com.
Kind regards,
--
XYZ
Booking.com Customer Service Team
Bokade glatt grymt bra pris på 2 hotellrum på Priceline (men det är Booking.com) som hade rummet. Fick nu ett par dagar senare detta mail. Jag svarade att jag förväntade mig att de hedrar sin annonserade och köpta rate. Vad har jag för rättigheter?
Dear XYZ,
Thank you for choosing Booking.com and for being our shared valued guest.
It's always a pleasure in having the opportunity to assist you with your reservation.
We tried to contact you by telephone to discuss an error in the rates for your booking with Azul Beach, Gourmet All Inclusive by Karisma, but were unable to reach you.
We apologize on behalf of Booking.com and Azul Beach, Gourmet All Inclusive by Karisma for this error.
The actual rate for Azul Beach, Gourmet All Inclusive by Karisma is US$668.00 per night for double occupancy and not US$378.00 per night for double occupancy as mentioned on your reservation.
We ask for your understanding in reaching an agreement with the accommodation.
Please consider this offer, and contact us at your earliest convenience to confirm if you can accept it.
We Thank you for your understanding and we are available 24 hours a day to help reach an agreeable solution.
Thank you again for choosing Booking.com.
Kind regards,
--
XYZ
Booking.com Customer Service Team