Mats Genberg
Medlem
Har försökt hitta info i EU tråden, men känner mig inte helt 100...
Fick inget svar på posten där så jag tar mig friheten att skapa en ny. Ursäktar om det är fel...
Här är så frågan:
Flög DUB-MAN-CPH och planet från Dublin (Aer Lingus) ankom så sent att SAS-planet vidare till CPH hade gått.
Fick re-routing och hotell i Manchester och ankom CPH 13.00 dag 2 istället för 22.00 dag 1
Alltså 15 timmar för sent.
Aer Lingus beklagar och säger inget om "force majeure" men menar att eftersom jag fått hotell mm så har de gjort vad som krävs...
Men är det inte så att ersättningsbeloppen som anges är för "inconvenience"?
Vill ha torrt på foten innan jag skriver igen...
"
Dear Mr.Genberg
Thank you for your correspondence.
I am very sorry to learn that you were among those of our passengers affected by the disruption to Aer Lingus flight EI3326 on 24/09/2013. Please accept my sincere apologies, on behalf of Aer Lingus, for not having met your expectations on this occasion.
Aer Lingus is conscious of the importance of providing a reliable service. However, despite our best efforts, there are occasions when our customers' travel plans are affected by unavoidable disruptions to our flights.
When disruptions occur we expect or staff and handling agents to do all feasible to minimise the inconvenience to our passengers and to keep them informed. It is very disappointing to learn that this was not your experience.
Correct care was provided under EU Regulation regarding overnight accommodation and transportation to your final destination at no additional cost. I regret that I cannot accede to your request for compensation in this instance.
However, if you incurred any direct expenses resulting from this disruption, I would kindly ask that you forward the receipts to me for consideration. Please be advised that claims of a consequential nature, such as loss of earnings, or pre booked accommodation are not covered.
Receipts are necessary for auditing purposes, and claims cannot be considered unless supported by same.
Please submit your receipts by following the link below, or alternatively, by post to Aer Lingus Customer Relations Department, 3rd Floor, Iolar House, Dublin Airport.
Please quote the above reference number on further correspondence with this office.
Customer Relations Form - Aer Lingus
This email is for information purposes only. Please do not respond to this email.
Yours Sincerely,
Kevin O'Beirne
Customer Relations"
Fick inget svar på posten där så jag tar mig friheten att skapa en ny. Ursäktar om det är fel...
Här är så frågan:
Flög DUB-MAN-CPH och planet från Dublin (Aer Lingus) ankom så sent att SAS-planet vidare till CPH hade gått.
Fick re-routing och hotell i Manchester och ankom CPH 13.00 dag 2 istället för 22.00 dag 1
Alltså 15 timmar för sent.
Aer Lingus beklagar och säger inget om "force majeure" men menar att eftersom jag fått hotell mm så har de gjort vad som krävs...
Men är det inte så att ersättningsbeloppen som anges är för "inconvenience"?
Vill ha torrt på foten innan jag skriver igen...
"
Dear Mr.Genberg
Thank you for your correspondence.
I am very sorry to learn that you were among those of our passengers affected by the disruption to Aer Lingus flight EI3326 on 24/09/2013. Please accept my sincere apologies, on behalf of Aer Lingus, for not having met your expectations on this occasion.
Aer Lingus is conscious of the importance of providing a reliable service. However, despite our best efforts, there are occasions when our customers' travel plans are affected by unavoidable disruptions to our flights.
When disruptions occur we expect or staff and handling agents to do all feasible to minimise the inconvenience to our passengers and to keep them informed. It is very disappointing to learn that this was not your experience.
Correct care was provided under EU Regulation regarding overnight accommodation and transportation to your final destination at no additional cost. I regret that I cannot accede to your request for compensation in this instance.
However, if you incurred any direct expenses resulting from this disruption, I would kindly ask that you forward the receipts to me for consideration. Please be advised that claims of a consequential nature, such as loss of earnings, or pre booked accommodation are not covered.
Receipts are necessary for auditing purposes, and claims cannot be considered unless supported by same.
Please submit your receipts by following the link below, or alternatively, by post to Aer Lingus Customer Relations Department, 3rd Floor, Iolar House, Dublin Airport.
Please quote the above reference number on further correspondence with this office.
Customer Relations Form - Aer Lingus
This email is for information purposes only. Please do not respond to this email.
Yours Sincerely,
Kevin O'Beirne
Customer Relations"